Returns & Exchanges

Our top priority is our customer's satisfaction. If you are not happy with your purchase, you may return it as long as it meets the requirements in our Return Policy.

How to Return an Item

If your product meets our return policy requirements, please follow the directions below to send it back to us.

  1. Please wrap and package the product securely. Using the original packaging is ideal, if you still have it.
  2. Please include the packing slip that was enclosed with the order upon the original delivery, as well as the reason for returning the package. If you don't have the packing slip, please include the order number and a printout of the receipt that was emailed to you upon placement of the order in place of the packing slip.
  3. Mail the package to the following address:
     Go Big Skill Toys
     12204 Shawnee Mission Parkway
     Shawnee, Kansas, 66216
  4. We recommend you ship the package using an insured, trackable carrier, such as UPS, or FedEx.
  5. We will send you a confirmation email once we receive the package.